Shipping Policy

Shipping Policies

At our store, we strive to ensure that your shopping experience is as comfortable and satisfying as possible. Below, we present our shipping policies so that you know all the details related to the delivery of your orders.

1. Processing Times

  • All orders are processed within 1-2 business days (excluding weekends and holidays) from payment confirmation.

  • In exceptional cases, such as promotions or peak seasons, processing times may be extended. We will notify you of any delays by email.

2. Shipping Options and Times

  • We offer different shipping methods to suit your needs:

    • Standard Shipping

    • Free Shipping

  • Delivery times may vary depending on your location and the courier company.

     ESTIMATED TIMES:

    Europe: 5 to 10 business days

    USA: 7 to 10 business days
    Mexico: 14 to 20 business days
    Central America general: 20 to 30 business days

    South America general: 20 to 30 business days
    Chile: 7 to 15 business days
    Colombia and Brazil: 15 to 20 business days

3. Shipping Costs

  • We calculate the shipping cost based on the weight of the order, the delivery location and the selected shipping method, which will be notified on the sales page of each product.

  • We offer Standard shipping and its cost is indicated on the respective product pages as well as on the payment screen.
    And we offer Free Shipping for specially selected products.
    * Check the actual cost for each shipment according to your purchase.

4. Order Tracking

  • Once your order is shipped, you will receive an email with the tracking number and instructions to monitor its status.

5. Shipping Restrictions

  • We currently ship to almost every country in the world. If your location is not covered, please contact us to discuss alternatives.

  • We do not ship to PO Boxes.

6. Undelivered or Rejected Orders

  • If an order cannot be delivered due to incorrect information provided by the customer, it will be returned to our facilities. A new shipment may be requested at additional costs.

  • In the event that the customer refuses delivery, the shipping and return costs will be deducted from the corresponding refund.

7. Damages or Losses

  • If your order arrives damaged, please notify us within 7 days of receipt, including photos of the damage and packaging.

  • We are not responsible for lost or stolen packages if the carrier confirms delivery. However, we will do our best to help you resolve the issue with the courier company.

8. Delivery Address Change Policies

  • If you need to change the delivery address, please contact us immediately after placing your order. Once the package has been shipped, changes cannot be made.

9. Customer Service

  • If you have any questions or concerns about your submission, please contact us at hey.fanverse@gmail.com. Our team will be happy to assist you.

We are committed to offering you a quality service and to working to ensure that your order reaches you in the best possible condition and as quickly as possible. Thank you for trusting us.